If you receive any merchandise that is faulty etc, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*.

International exchanges will be charged a re-shipping fee to have the new goods shipped back to you.

*Refunds not applicable on sale or promotional items.

*This Return Policy only for Online Purchase

INTERNATIONAL

  • Exchanges (full price items) -90 days from date of purchase
  • Exchanges (sale items) -90 days from date of purchase
  • Refunds (full price items) -90 days from date of purchase

INDONESIA

  • Exchanges (full price items) -10 days from date of purchase
  • Exchanges (sale items) -10 days from date of purchase
  • Refunds (full price items) -10 days from date of purchase

 

Returns Process

If you would like to return your product to us please follow the simple steps below :

  1. Take a photo of the items then email it along with a detailed description of the faults to somewherebali@yahoo.com.
  2. Once return is approved pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged. Somewherestorebali.com is not liable for lost return parcels.
  3. Send to:
    Somewhere Returns
    PT. CINTA DAN DUSTA
    Jl. Mertanadi No. 95
    Kerobokan Denpasar
    Bali 80361
  4. Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed
  5. Your exchange shipping charge will be added to your exchanged goods and this charge will be processed to the original payment method used on the order.

  

International Exchange Shipping

International exchanges will be charged a re-shipping fee. By returning your goods for exchange, you are agreeing to payment of these charges. This charge will appear on your exchange invoice.

Indonesia: Free*

Australia / New Zealand: 19.99*

USA/Asia: $19.99*

UK: $19.99*

Europe: $19.99*

Canada: $19.99*

Rest of the World: $29.99*

*Excludes heavy/bulky item exchanges. Shipping charges will be quoted to you before your exchange is processed

  

Return Terms and Conditions

Please note that if you are wanting to exchange or return boxed goods, they must be returned to Somewherestorebali.com in the original packaging and in good condition. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.   

If you have any further questions, please contact customer service on:

Email : somewherebali@yahoo.com

Phone : +61 361 739403